Dental Practice Management

How to get over post course syndrome?

We are back from a course and we think and believe everything i have learnt is worth giving it a try.
We tell our staff that everything is gonna work and we are going to make changes.
Pause…
Did you ever think your child will stop using mobile just because you have come from a parenting session?
You do sit down and tell them the effects (if at all they are ready to listen to you).
What makes you feel you staff is different from your kids?
Both of them didn’t attend that course.
They are definitely on same page.
So what to do about it?
Do nothing or become a brigadier who can just order order and order.
You know armed forces train officers to order with a reason how will following their order effect the result.
I would say 9 A is the solution.
ASSESS–  Buy yourselves a trouble shooting diary that will contain all information about the problems we discuss.
ACE rule-Follow a one week rule.
One week one problem.
ANALYSE– Talk about the problem you are having when you want to change a particular system and assess do your staff also considers it a problem. Trust me if they do not believe it is a problem they will not do it unless they are new.
ASK– Ask for help from them, may be they provide a solution. if they are blank at solution, suggest and ask if we could just implement this system.
APPRECIATE– Appreciate if they provide and analyse is it better than your learned solution at a course. Even if it is better it is not a tested thing.
ACCEPT Our take is to accept a part of what they said with your idea as the main driving force.
Make notes of problem and solution with the consent of all team members in the diary.
ACT– Teach the steps of the solution as in a role play if it is the conversation or a demo if it is a procedural help or software.
ASSIGN– Assign an audit officer for the same system who could look after and make changes in the system with your permission I required over a period of time.
ACCOUNTABLE– Become accountable yourselves by coming in time in clinic and following the other most important tasks assigned to you for daily work flow.

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