There are many stages in the life of a dentist according to skill sets, age, income or human behaviour.
But its the human behaviour that wins the hearts of most people.
Though skill set is the most important thing to possess in dentistry but all the patient can perceive is your behaviour which is mostly communication.
And it starts right from the way your reception greets them.
The belief is that 55% of communication is body language, 38% is the tone of voice, and 7% is the actual words spoken.
P.S.
Effective Communication with essential skill sets is the key